Frequently Asked Questions (FAQ) – Bilal Jewelry

1. What type of jewelry do you offer?

We offer a wide range of jewelry, including rings, bracelets, necklaces, earrings, and customized jewelry pieces. Our collection includes both traditional and modern designs.

2. Do you offer cash on delivery (COD)?

Yes, we offer Cash on Delivery (COD) service across Pakistan.

3. How can I place an order?

You can place an order by contacting us via:
📞 Phone/WhatsApp: +92 313 625 2115
📧 Email: bilaljewelry1@gmail.com
or visit our social media pages.

4. How long does delivery take?

Delivery usually takes 2-4 working days depending on your location in Pakistan.

5. What is your exchange policy?

We accept exchanges for damaged, defective, or incorrect items. The exchange request must be made on the same day of receiving the order, and the customer must cover the return shipping cost. Read our full Exchange Policy.

6. Do you offer refunds?

Refunds are available only if an exchange is not possible. Refunds are processed through bank transfer, mobile wallet, or store credit (cash refunds for COD orders are not available).

7. Can I cancel my order?

Orders can be canceled before shipment. Once the order is dispatched, cancellation is not possible.

8. Do you offer customized jewelry?

Yes! We offer customized and personalized jewelry. Contact us for design options and pricing.

9. How can I track my order?

Once your order is shipped, we will provide you with a tracking number or delivery updates via WhatsApp or email.

10. Do you offer international shipping?

Currently, we only deliver within Pakistan.

11. How do I take care of my jewelry?

To maintain the shine and quality of your jewelry:

  • Avoid contact with water, perfumes, and harsh chemicals.

  • Store jewelry in an airtight container when not in use.

  • Clean gently with a soft cloth.

12. How can I contact customer support?

For any queries, feel free to contact us:
📧 Email: bilaljewelry1@gmail.com
📞 Phone/WhatsApp: +92 313 625 2115
📍 Address: Bilal Jewelry, Sangham Plaza, Naya Bazar, Kharian

Bilal Jewelry – Your Trusted Jewelry Partner