Shipping Policy

1. Shipping Locations

• We currently only ship within Pakistan.
  

2. Delivery Time

• Orders are processed within 1-2 business days after confirmation.

• Estimated delivery time:

  • Major Cities: 2-3 business days

  • Remote Areas: 4-5 business days

• Delivery times may be affected by public holidays, weather conditions, or unforeseen delays.

3. Shipping Charges

• Flat shipping charges apply across Pakistan, regardless of the location.

• The shipping fee will be informed at the time of order confirmation.

4. Cash on Delivery (COD) Policy

• COD is available across Pakistan.

• Customers must pay the full amount to the delivery rider before opening the package.

• If a customer refuses to accept an order upon delivery, they may be restricted from placing future orders.

5. Order Tracking

• Once your order is shipped, we will provide a tracking number or delivery update via WhatsApp or email.

• You can contact us if you need help tracking your order.

6. Delayed or Lost Shipments

• If your order is delayed beyond the estimated time, please contact us for assistance.

• If a package is lost due to an issue with the courier, we will coordinate with the service provider to resolve the matter.

7. Damaged or Incorrect Orders

• If you receive a damaged, defective, or incorrect item, please report it on the same day of delivery.

• You can request an exchange or refund by following our Exchange Policy.

8. Contact Us

For any shipping-related inquiries, feel free to contact us:
📧 Email: bilaljewelry1@gmail.com
📞 Phone/WhatsApp: +92 313 625 2115
📍 Address: Bilal Jewelry, Sangham Plaza, Naya Bazar, Kharian

Bilal Jewelry – Your Trusted Jewelry Partner